VocabDuels

Support

Questions about the app, a purchase or your progress? Write to us — we read every message.

Contact us

We usually reply within two business days.

mustafa.sengul@aol.com

Frequently asked

I bought something and it has not arrived

Purchases are delivered through our servers, so they can take a few seconds to appear. Make sure the device is online and reopen the app. If it still has not arrived, email us with the date of the purchase and what you bought, and we will restore it.

How do I restore a previous purchase?

Open Translate from the bottom bar, tap BUY PRO, then tap Restore Purchases on the paywall. Restoring works on any device signed in to the same Apple Account.

How do I cancel VocabDuels Pro?

VocabDuels Pro renews automatically until it is cancelled. Cancel it in your Apple Account settings: Settings → your name → Subscriptions → VocabDuels. Cancel at least 24 hours before the period ends to avoid the next charge. Pro stays active until the end of the period you already paid for.

Will I lose my progress if I change phones?

Sign in with Google from the profile screen. Your levels, words and balance are then tied to that account and follow you to any device you sign in on.

How do I change the language I learn from?

Open Settings and pick your language there. Your progress is kept separately for each language you learn, so switching does not erase anything.

How do I delete my account and my data?

Email us from the address you signed in with and ask for deletion. We remove your account, learning progress and balance from our servers. Deletion is permanent and cannot be undone.